CANCELLATION POLICY
If you need to cancel an order, please get in touch within 24 hours of placing it. After that window, I may have already begun working on or shipping your piece, and cancellations may no longer be possible.
RETURN & EXCHANGE POLICY
Each piece I create is made with care and intention, and due to the original and handmade nature of my work, all sales are final. I kindly ask that you review all details and images carefully before making a purchase. If you have any questions or need more information, I’m just a message away and happy to help.
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If your artwork arrives damaged, please reach out to me within 48 hours of receiving your order at marya.adnang@gmail.com. To help resolve the issue quickly, include:
– Photos of the damaged artwork
– Photos of the packaging
Depending on the situation, I’ll be glad to offer a replacement (for prints) or full refund (for originals).
COMMISSION POLICY
Payment Terms
A non-refundable deposit of 50% of the total price is required to begin the commission. The remaining balance is due upon completion and before delivery of the artwork.
If you choose to cancel the commission at any stage, please note that the deposit will not be refunded, as it covers the time, planning, and materials already invested in your piece.
In the unlikely event that I, the artist, must cancel the commission, a full refund will be issued.
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Final Artwork
While I aim to remain faithful to the approved concept or mock-up, please understand that due to the organic and intuitive nature of the painting process, the final artwork may vary by up to 15% from the initial design.
This creative flexibility allows me to ensure each piece is not only visually compelling but also true to my artistic standards and unique style.